Whether you are planning to set up an all-new virtual phone system or scale your existing one to support business telephony, knowing about the different choices stand undeterred. The age-old business phones are no longer fruitful and replacing them or restructuring them is the only way to use them for organizational profits.
What is VoIP?
VoIP or voice over internet protocol is one of the fascinating solutions used by the majority of organizations to promote business communications. The technology employs a business phone number, apparently a virtual one, which is then used to communicate with customers worldwide.
Unlike traditional business phones, VoIP facilitates communication over the internet protocol making it quality rich and cost-cutting. Put simply, VoIP is all about using internet technology to make calls or receive calls. It is believed that the main intent behind the evolution of VoIP technology was to cut down the cost of calling, within or outside a certain region. The majority of the organizations purchase toll-free numbers giving their customers the ease to call for free.
However, this isn't the only advantage of embedding a virtual phone system within the organization, instead, there's more than what meets the eye.
Concerns That Promote the Virtual Phone System
True that the cost of making business calls was one reason why leaders preferred an alternative. Yet there are few more considerations that compel on to make a change.
One of the major factors that force business leaders to switch to a digital communication system is call quality. Irrespective of how efficient the existing on-premise PBX solution is or how authentic the plans are, traditional phones suffer from call quality. A business organization isn't limited to a region or country. Instead, it expands beyond boundaries, and under such a situation, communication plays an important part.
In order to understand the requirements of your customers, having seamless communication is a must, and VoIP services tend to excel in these criteria.
The fact that VoIP systems employ cloud-based PBX, leaders are often skeptical over the reliability of the network. What if an organization cannot guarantee reliable service. However, all of this is senseless and doesn't hold importance with respect to VoIP solutions. No matter which service provider you pick for your business, everyone would offer service reliability. In fact, most providers offer uninterrupted services even when there exist business outages.
Another reason why there has been such a hype for a hosted phone system is the ease with which they allow organizations to scale. Imagine you have purchased a plan for a certain bandwidth or usage. Your business might have been in the early stages when you first step up the business phone system. Now that it has outgrown the capacity, you would need to expand resources so as to meet user demand. In case you stick with the traditional model, you would have to follow a series of steps before scaling. On the other hand, VoIP systems allow you to auto-scale resources to ensure business continuity.
Host of Features
Connectivity is the key to every business activity. Today, communication isn't limited to calling your customers in an audio format. Instead, customers now look for a personalized approach in terms of video calling, conferencing, texting, etc. Traditional phones lacked all of this. Even though some might support conference calling, they were limited in the number of participants and call duration.
VoIP telephony is equipped with an array of features including live conferencing, video calling, call recording, automated response, etc. Also, the toll-free numbers now allow end-users to place a call for free.
Switching To VoIP as Your Business Phone System
A business phone number isn't just a way to connect with your organization but adds value to the same. While some consider it to be pointless, the choice of a business phone system tremendously affects the overall business throughput.
Sticking to the old-school form of communication might seem ideal but switching to a virtual phone system is what distinguishes you from the rest of the companies in the competition.
What's best about the system is that it doesn't require you to spend more or even nothing if you opt for cloud-based PBX solutions. You can extend your existing hardware to support the cloud software and use it as your communication system. Further, the price associated with the same is pretty less, helping you monetize your business communication.
In case, you are wondering how to get started? The first thing you need to do is assess your organizational requirements and then look for a reliable service provider to host the solution. Once done, you are all set to digitize your business communication and optimize interactions.