The author has a wealth of experience in managing health services. She is a trained nurse with a background in banking. This gave her a unique perspective for her role as Clinical Service Manager of a University Hospital in the United Kingdom. She started her writing career from an early age when she was growing up in South America. Her work won her awards in various forums, mainly for creative writing and poetry. It was not until she worked in hospitals that she felt compelled to write about her experiences. Her book was penned during a particularly stressful time in her career and although the characters are entirely fictional, the events are captured in a very realistic way that resonates with anyone who works in hospitals.