Dr. Michelle Swann has worked at universities in Switzerland and Canada for the last few decades. Due to illness, she stopped teaching last year and now runs a constancy business, and writes books. Her recent book, Writing Professional Emails: The Step-by-Step Guide, results from considerable research on email communication. Dr. Michelle Swann became interested in email when she found herself responsible for dealing with a public media storm over a research project she was involved with. In short, she dealt with hundreds of emails a day and needed to find an efficient system for handling large volumes of emails. Dr. Michelle Swann’s Ph.D. looked at how the most expensive schools in the world marketed themselves historically and how the Swiss Tourism Agency marketed Switzerland as a country of natural-born educators to support their private school-based tourism business. She has taught teachers in training the history of education, schooling, and childhood. She has also taught classes in popular culture and international relations. In her spare time, she sails, rows, and hikes.