A humorous sketch from Robert E. Kearns (author of A Donnybrook Affair, Crabb, Hy Brasil, Freedom is For the Few, Carnivore, Ossuary and Embers) which explores our frustrations with customer service departments and their apparent understanding of those frustrations. Fun and imaginative, perfect for the staging of a short play or a quick read. For anyone who has ever gone around in circles with a representative, this is the piece for you.