The guide is candid and to the point, and Marks notes the potential pitfalls of several business strategies, including aggressive discounting, top-notch customer service, and pioneering in technology and innovation. He uses case studies to reinforce his guidance, spotlighting businesses from ArbiterSports to Nordstrom, and shares the ins and outs of their successes and failures, using Voice-of-Customer (VOC) research as the benchmark for their wins and losses; Mister Car Wash emerges with gold stars, “singlehandedly chang[ing] the industry’s stigma from bad boy to goodness gracious,” while others fare less well.
After walking readers through this approach, Marks delivers step-by-step guidance on launching “thought leadership initiative[s]” for any business, always returning to the philosophies of Greek notables to promote the “right mindset.” His “Critical Insight Selling” technique—that “teaches sales reps how to sell wisdom before they sell anything else”—takes center stage, and the importance of corporate ethics makes a repeat appearance throughout as well. The text is sidetracked at times by unnecessary asides, but overall Marks delivers a well-written, common-sense approach, updating the fundamentals for today’s marketing professionals under the thought leadership umbrella.
Takeaway: Candid guide that breaks down thought leadership in business.
Comparable Titles: Adam Witty and Rusty Shelton’s Authority Marketing, Jan Phillips’s The Art of Original Thinking.
Production grades
Cover: A-
Design and typography: A
Illustrations: N/A
Editing: A
Marketing copy: A