Dan Gingiss has worked in social media, customer service, marketing, and digital customer experience throughout a 20-year career. He has led social customer care programs at several Fortune 300 companies. 

Dan was named one of the “30 Most Influential People in Social Customer Service” by Conversocial, one of the “Top 15 NPS and Customer Service Thought Leaders to Follow in 2017” by CustomerGauge, one of the “Top 10 Service Cloud Influencers” by Traackr, one of the “Top 2016 Social Media Marketing World Influencers” by Synthesio, and one of “30 Influencers That Drive Social Media for the Brands We Love” by Leadtail and Purematter.

Dan is the host of the Focus on Customer Service podcast. He received his bachelor’s degree from the University of Pennsylvania and his MBA from the Kellogg School of Management at Northwestern University. He currently resides in Chicago where his interests include the Chicago Cubs, pinball, bowling, and softball.

Please connect with Dan on Twitter at @dgingiss!