Randi Redmond Oster is the award winning author of Questioning Protocol, which helps patients navigate the healthcare system and medical professionals understand the patient perspective. Randi spent the first 18 years of her career in GE. She received a Black Belt in Six Sigma Quality and numerous leadership awards. The skills gained in GE empowered her to effectively navigate the healthcare system and find opportunities for process improvements, as she cared advocated for her chronically ill son in the hospital. Today, she is a Malcolm Baldrige Examiner focusing on Healthcare and a leading speaker on healthcare reform, shared decision making and patient engagement. www.RandiRedmondOster.com